Applied Artificial Intelligence ServicesProducts >> Applied Artificial Intelligence Services
Applied Artificial Intelligence Services
What is it?
It is the interpretation of digital texts written in free format by means of Natural Language Processing (NLP) algorithms and classification of the same into predefined categories.
What Does It Do?
Digital texts written in free-format, such as e-mails sent to corporate and generic addresses, service desk requests etc. are interpreted and classified according to the content, and are forwarded directly to the relevant person/department.
What are the advantages?
- No manpower required for interpretation and classification
- You only use your workforce to solve/evaluate the relevant incident.
- Every correspondence is certainly evaluated, and the human error rate is close to 0.
- Non-classified correspondence can be taught to the system again with ML and forwarded to positions related to backward analysis.
- Response time to customer demands can be shortened by 80%.
- By meeting the committed SLA values, customer satisfaction is increased.
- All texts are classified and forwarded 24/7 without any interruption.
Response time to customer demands can be shortened by 80%.