Robotic process automation (RPA) is a software technology that makes it easy to build, deploy, and manage software robots that emulate human actions interacting with digital systems and software. Just like people, software robots can do things like understand what’s on a screen, complete the right keystrokes, navigate systems, identify and extract data, and perform a wide range of defined actions. Together with AI capabilities from the Unite IDA platform RPA can complete intelligent decision requiring processes.

Robotic process automation streamlines workflows, which makes organizations more profitable, flexible, and responsive. It also increases employee satisfaction, engagement, and productivity by removing mundane tasks from their workdays.

RPA is noninvasive and can be rapidly implemented to accelerate digital transformation. And it’s ideal for automating workflows that involve legacy systems that lack APIs, virtual desktop infrastructures (VDIs), or database access. 

Intelligent Document Processing (IDP) uses artificial-intelligence-based technologies to process structured, semi-structured, and unstructured documents. Businesses employ Intelligent Document Processing as an integral part of their hyperautomation strategy. IDP enables straight-through processing of documents by automatically capturing, extracting, and processing data embedded in business documents, in just about any process in any industry.

The potential of IDP to transform business by increasing agility, efficiency and customer satisfaction is tremendous

Unite works with Druid AI to provide a cutting-edge proprietary NLP/NLU engine with over 95% accuracy that interprets user intent and provides real-time contextual information based on behavior and preferences for the ultimate conversational experience. And the good news is that you can deploy it in just a couple of days with minimal effort.

DRUID’s state-of-the-art NLU allows authors to build AI virtual assistants that instantly evaluate all possible intents, understand complex queries accurately and engage in human-like interactions that will amaze internal and external users.

Leveraging a proprietary entity-based data model, DRUID locates, extracts, and structures all relevant data in business objects from conversations or business systems. DRUID dynamically enhances the Virtual Assistant’s vocabulary and populates the context of the interaction with 360 degree business data that enables otherwise impossible use cases and delivers a superior user experience.

Business is built on communication,  almost all business processes require conversation at some stage. Communication across Email, ticketing systems, CRMs and ERP systems are an integral part of business today.

Whether its responding to emails, answering customer requests from an ERP log or communicating with colleagues to get things done, from support to sales, finance to services communication is how things are done. The key challenge enterprises face today is the scale of those messages, capturing them and ensuring correct handling and response in the minimum time possible.

Every customer requires immediate and accurate responses and as digital transformation become pervasive customer and employee expect communication at the speed of light.

Our digital communication mining services enable the automation of communication. Using ML and AI technology we can enable you to understand and automate incoming messages at speed and scale from any channel ensuring increased efficiency, enchancing customer response times and experience and improving governance and control.

IDA enables enterprises to leverage the latest AI and ML automation solutions radically accelerating your organisation's automation journey.

Whether standalone using Technologies such as NLP for auto dispatch solutions or integrated into an RPA, IDP or Conversation AI program our portfolio of AI and ML automation technolgies enables for true end to end transformation.

It can be hugely challenging for enterprises to keep up with the lastest Technologies, invest in capability and ensure return on investment while ensuring they have the in-house capability to leverage these solutions.

Unite and IDA provide organisations with a palette of automation technologies where together we paint the automation canvas.

In the course of running the Unite Hyperautomation platform we will use a range of third party sub-processors to may process customer’s personal data in their workflows. The sub-processors are:

• Unite Bilgi Teknolojileri A.Ş.
  Services provided: This is our engineering and operation team who are based in the Türkiye and United Kingdom and may therefore need to access the data of our customers for maintenance and troubleshooting purposes.
  Location: Türkiye, United Kingdom
• UiPath
  Services provided: Communications Mining, Automation Hub, Studio Family, Apps, Integration Service, Robots, Action Center, Data Service, Document Understanding, AI Center, Insights, Test Manager, Orchestrator
  Location: United States, European Union
• SS&C Blue Prism
  Services provided: Application Server, Robots
  Location: United States, United Kingdom, European Union
• CTWO, Inc.
  Services provided: Hyperautomation Operation Management
  Location: United States, United Kingdom, European Union
• Druid AI
  Services provided: Conversational AI, Intent Bots, NLP
  Location: European Union
• ABBYY
  Services provided: Intelligent Document Processing
  Location: European Union
• ServiceNow
  Services provided: Customer support - Data from customer workflows may be processed whilst workflows are debugged with or on behalf of the customer Location: European Union
• Microsoft Corporation
  Services provided: Unite Infrastructure hosting provider, AI Services, Reporting and Security Services
  Location: United States, United Kingdom, European Union
• Google LLC
  Services provided: AI Services
  Location: United States, European Union
• Amazon Web Services, Inc.
  Services provided: AI Services
  Location: United States, European Union
• Turkcell Superonline
  Services provided: Infrastructure hosting provider for Türkiye operations, Company Communication
  Location: Türkiye
• Monday, Inc.
  Services provided: Project management
  Location: United States, European Union