About
Unite
A Digital Workforce. A New Kind of BPO. A Better Way to Transform.
Unite is a next-generation digital workforce services company — built to help organizations achieve meaningful transformation through automation, AI, and service delivery innovation. We provide access to a highly capable digital workforce that can execute, manage, and improve business processes across functions and industries — delivered entirely as a service.
At our core, we are redefining business process outsourcing. This is not traditional BPO — it's Digital BPO: outcome-driven, AI-enabled, scalable, and consumption-based. We call our model Service-as-a-SoftwareTM — a new standard for enterprise automation where organizations no longer need to buy software, build infrastructure, or manage delivery teams. Instead, they consume ready-to-run, SLA-backed digital services with predictable pricing and measurable results.
Our Evolution From Services to Outcomes
For more than 26 years, Unite has delivered enterprise-scale technology services — from infrastructure and service management to operations and support. Along the way, we embedded automation into our own delivery to improve efficiency and performance. That journey shaped our philosophy: that transformation should be about outcomes, not tools.
We saw the inefficiencies in license-heavy, siloed automation models — and built something better: a digital workforce you can consume like a utility, backed by expertise, powered by intelligent automation, and governed by SLAs.
What We Offer
Unite delivers a portfolio of intelligent services designed to help organizations transform faster, reduce cost, and unlock scale:
Agentic Agents – Next-Generation Service Desk
A digital frontline workforce that replaces traditional service desks with AI-powered resolution, escalation, and service coordination.
Ready-to-Run Digital BPO Services
With over 600 live processes deployed across sectors — including finance, insurance, healthcare, telecoms, legal, and manufacturing — we deliver digital BPO with speed, certainty, and domain relevance.
24/7 Managed Delivery
All services are monitored and managed by our global Centre of Excellence — ensuring SLA performance, exception handling, compliance, and continuous improvement.
IDA (Intelligent Digital Automation)
Our hyperautomation platform that enables end-to-end process delivery using Agentic AI, RPA, document intelligence, workflow automation, and conversational AI.
A New Model: Service-as-a-SoftwareTM
Our delivery model is simple: You define the outcome. We deliver the service. You pay only for what gets done. With Service-as-a-Software™, Unite offers automation that’s:
There are no licenses to manage, no infrastructure to invest in, and no need to build in-house. You gain access to an always-on, enterprise-grade digital workforce that grows with your business and evolves with technology.
- Consumption-based
- Fully managed
- Outcome-aligned
- Rapid to deploy
- Always current
Why Unite?
Unite is not just a monitoring provider. We are a Digital BPO for technology operations — deploying and managing a digital workforce that scales with your needs. With Unite, you gain:
-
Always-on Monitoring-as-a-Service
24/7 intelligent agents, no licenses or infrastructure -
Exception Handling by Experts
COE-backed interventions when AI detects edge cases -
Outcome-Based Pricing
Pay only for results, with measurable SLA performance -
Insights
Not Just Alerts — Continuous improvement through real-time analysis and reporting -
Rapid Deployment
Pre-trained agents tuned for enterprise-grade monitoring across domains
Our Partner Ecosystem
We collaborate with industry-leading technology providers to deliver comprehensive automation solutions.
