Services
Agentic AI
AI Virtual Agents — Trained, Deployed, and Managed by Unite as Your Digital BPO
Unite transforms customer service and internal support operations with Agentic Agents — highly skilled AI Virtual Agents trained to perform with the precision, empathy, and effectiveness of your best human agents. Deployed on our enterprise-grade hyperautomation platform, these agents work across channels, time zones, and languages — fully managed, monitored, and optimized by Unite.
This is more than chatbots or voice bots. This is Digital BPO reinvented through Agentic AI.
AI-Powered Customer Experience, Delivered as a Service
Unite delivers Service-as-a-Software™: a new generation of digital operations where you no longer build or maintain automation tools — you simply consume outcomes. Our AI Virtual Agents are deployed as fully managed services, priced per resolution, per outcome, or per conversation — and optimized for performance, not just activity.
You tell us what conversations you need to automate. We take care of the rest.
Solve the Digital Challenge
There’s no shortage of AI agent technology today. So why are there so few customer experience automation success stories? Because going from prototype to production is hard. Building scalable, compliant, policy-aligned agents that integrate across complex systems — that's where most initiatives stall.
Unite solves this with a fully managed AI Virtual Agent model:
Agentic AI
Uses sophisticated reasoning and iterative planning to autonomously solve complex, multi-step problems.- Guardrails that ensure compliance and consistent brand tone
- Real-time sentiment handling and decision-making
- Seamless integration into your ecosystem
- Transparent, SLA-backed delivery
- Continuous self-learning and optimization
We manage the tech complexity — so you don’t have to.
Why Unite? A Digital BPO for the Agentic Age
As a Digital BPO provider, Unite specializes in deploying and managing Agentic Agents that perform at scale. Whether you're in retail, telecom, insurance, healthcare, or beyond — our AI Virtual Agents deliver:
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Lower Operating Costs
Cut labor, recruitment, and training expenses. -
Infrastructure & Facility Optimization
No hardware, no seats, no physical offices. -
Scalable Surge Handling
Ramp up capacity instantly for seasonal or event-driven spikes. -
Zero Attrition, Full Availability
No turnover. No shifts. Always on. -
Multilingual, Omni-Channel Reach
One agent. All channels. Any time zone. -
Fast Time to Value
We train, deploy, and monitor. You see outcomes in weeks, not months.
Built to Talk. Trained to Perform.
Unite's AI Virtual Agents are trained with domain, process, and brand alignment in mind. They're not just assistants — they're role-specific digital workers tailored to your business:
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Frontline Support Agents
Handle initial queries with accuracy and warmth. -
Customer Service Agents
Manage complex account or product inquiries. -
Sales Agents
Engage prospects and manage lead qualification. -
Collections Agents
Communicate professionally and compliantly on payments. -
Technical Support Agents
Diagnose and resolve technical issues.
Each agent can be customized with:
- Personality and tone aligned to your brand
- Contextual understanding for accurate resolution
- Channel fluency (chat, voice, email, and more)
Seamless Management & Optimization
Enterprise-Grade Management and Optimization
Once deployed, our work doesn’t stop. Unite actively manages every Agentic Agent to ensure consistent, compliant, and high-performing service:
- Daily Monitoring We review interactions and flag improvement opportunities
- Regular Reporting You get visibility into agent performance, usage, and results
- Continuous Improvement Our team enhances agents as new data and edge cases emerge
- Human-in-the-loop Seamless exception handling through our global COE
Real Business Impact
Unite’s Agentic Agents are already delivering outcomes across industries — with measurable, SLA-backed impact:
- Scalable Self-Service – Reduce long wait times
- Improved First Contact Resolution – Raise CSAT and NPS
- Lower Cost-to-Serve – Reduce pressure on human staff
- Full Compliance & Accuracy – Protect brand, data, and customer trust
All while giving your customers what they actually want: A Virtual Agent they can trust, who can get the job done.
A Smarter Workforce. A Simpler Model.
Why choose Unite? Because building, maintaining, and governing conversational AI at scale is complex, risky, and expensive. We make it simple.
You choose the roles. We train the agents. We deploy, manage, and evolve them. You only pay for outcomes.
This is how Unite delivers Agentic Agents as a Digital BPO service. This is Service-as-a-Software™ — built to scale your service, reduce cost, and transform experience.
Let’s build the future of support — together.
Next generation technology support services. This is Unite.
Simplifying Complex Operations Through Automation-as-a-Service
Unite powers transformation through AI, automation, and orchestration—where you only pay for results.
Contact
London
Unite Information Technologies UK LTD
Second Floor, 3 Liverpool Gardens, Worthing, West Sussex, BN11 1TF London/UK
Tel: + 01903624664
Istanbul
Cumhuriyet Mah. Abdi İpekçi Cad. Mermer Sok. No:4 Kartal 34876 İstanbul/Türkiye
Tel: +90 (216) 453 40 00
