Products
Pulse
The World’s First Autonomous Service & Customer Support Agent
For years, enterprises have dreamed of a service desk and customer support function that truly just works — fast, intelligent, empathetic, and always available. But reality has fallen short.
- Chatbots failed because they were narrow and scripted.
- Intent bots failed because they required endless training and constant maintenance.
- Digital assistants helped, but still needed humans to step in for real outcomes.
Today, that changes.
The first enterprise-ready, autonomous service and customer support agent. Not a bot. Not a script. Not a simulation. A true agent that delivers the experience of a human — only better.
Why Pulse is Different
-
Dramatically Lower Cost of Service
Pulse reduces costs by up to 70–80%, without compromising service quality. -
No Turnover, No Attrition
Pulse never resigns, never burns out, never calls in sick. Knowledge is retained permanently. -
Instant Training & Rapid Deployment
Pulse can be trained, updated, and deployed in hours. Scale teams instantly. -
Consistent High Intelligence
Pulse delivers superhuman-level intelligence in every interaction, powered by GPT-5 class agentic AI. -
Better Than Human Learning
Pulse learns faster than humans from every case and continuously improves performance. -
Emotional Intelligence at Scale
Pulse senses tone, intent, and sentiment in real time, responding with empathy and nuance. -
Stronger Governance & Compliance
Every action is logged, auditable, and policy-compliant. -
Always Available, Always Reliable
Pulse runs 24/7/365. No queues. No delays. No downtime. -
Deep Platform Integration
Works seamlessly with ITSM, CRM, or service platforms: opens incidents, logs tickets, provides first-level support, and ensures continuity. -
Smarter Ticketing & Escalation
Accurate classification, prioritization, and routing with intelligent escalation to the right team.
Pulse vs. Human Agents
| Feature | Human Agents | Pulse |
|---|---|---|
| Cost | High (salary, benefits, facilities) | 70–80% lower |
| Turnover | High attrition, constant retraining | Zero attrition |
| Training | Weeks/months | Hours |
| Availability | 8–12 hours/day, limited time zones | 24/7/365, global |
| Consistency | Variable quality | Consistently high |
| Knowledge Retention | Lost when employees leave | Permanent, cumulative |
| Emotional Intelligence | Variable human empathy | Consistent empathy at scale |
| Compliance | Human error risk | Full governance, audit-ready |
| Scalability | Linear with headcount | Instant, unlimited scaling |
| Ticketing & Escalation | Prone to errors, misrouting | Accurate, automated, intelligent |
| Platform Integration | Requires training, limited scope | Seamless with any platform |
The Human Touch — Enhanced, Not Lost
Skeptics fear that automation removes humanity. Pulse proves the opposite. By embedding emotional intelligence, contextual awareness, and empathetic communication, Pulse ensures interactions feel human — while surpassing human limitations.
Pulse doesn’t just mimic a person. It is designed to:
- Listen and understand context like a seasoned professional.
- Respond with care, empathy, and accuracy.
- Deliver outcomes faster, more reliably, and more intelligently than ever before.
Why Now?
For 28 years, Unite has been at the forefront of service management and automation innovation. With Pulse, we combine decades of domain expertise with the maturity of next-generation agentic AI.
This is not a prototype. Not a lab demo. Pulse is production-ready today. It is the culmination of decades of service management expertise, 13 years of automation leadership, and the arrival of AI agents mature enough to replace humans without losing the human touch.
Case Studies
Explore how Pulse AI transforms customer experiences, IT support, and insurance operations.
The Future of Service Starts Here
Pulse is not the next bot. It is the next agent.
- The end of queues, attrition, and training bottlenecks.
- The start of autonomous agents delivering human-grade service at machine scale.
- The transformation of service desks and customer support into always-on, intelligent, empathetic experiences.
Pulse is how enterprises will deliver service and support in the AI era.
Not a promise. A reality — ready now.
Simplifying Complex Operations Through Automation-as-a-Service
Unite powers transformation through AI, automation, and orchestration—where you only pay for results.
Contact
London
Unite Information Technologies UK LTD
Second Floor, 3 Liverpool Gardens, Worthing, West Sussex, BN11 1TF London/UK
Tel: + 01903624664
Istanbul
Cumhuriyet Mah. Abdi İpekçi Cad. Mermer Sok. No:4 Kartal 34876 İstanbul/Türkiye
Tel: +90 (216) 453 40 00
