Pulse - Retail Customer Service Agent

Enhancing Customer Experience with AI-Powered Virtual Assistance

Business Challenge

  • Delivery Delays
    In the fast-paced world of online shopping, delivery delays quickly lead to customer dissatisfaction.
  • Inefficient Service Channels
    Traditional service teams struggle with long wait times and frustrated customers.
  • Need for Instant Resolution
    The company needed a solution to resolve inquiries and refund requests instantly with empathy and professionalism.

Pulse in Action

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How Agentic AI Helped

  • Real-Time Support
    Pulse handles shipment tracking, cancellations, and refunds instantly.
  • Natural Conversations
    Customers interact in a conversational manner, building trust.
  • Policy Compliance
    Ensures accurate handling in line with business policies.

Results

  • Faster Resolution
    Order cancellation and refund in a single interaction.
  • Reduced Costs
    Automation lowers call center workload significantly.
  • Customer Satisfaction
    Empathetic responses with quick resolution strengthen loyalty.
  • Scalability
    Consistently manages thousands of inquiries in parallel.

Why It Matters

This use case highlights how AI-driven assistants enhance customer experience while reducing operational overhead. By enabling real-time support for order management, refunds, and delivery inquiries, businesses can streamline operations and build stronger long-term customer relationships.

Simplifying Complex Operations Through Automation-as-a-Service

  • “Working with Unite is always insightful and visionary. As one of the pioneers in the field, their innovative mindset keeps us progressing with every new product and technology always outcome-driven, fast, and accurate.”
    Mehmet Özbek
    Process Automation Technical Leader - Ford Otosan
  • "Thanks to their expertise and right product/technology selection, we have accomplished many projects that were once considered ‘impossible."
    Nilay Sarı
    Process Automation Services Product Owner - Ford Otosan

Unite powers transformation through AI, automation, and orchestration—where you only pay for results.

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London

Unite Information Technologies UK LTD
Second Floor, 3 Liverpool Gardens, Worthing, West Sussex, BN11 1TF London/UK
Tel: + 01903624664

Istanbul

Cumhuriyet Mah. Abdi İpekçi Cad. Mermer Sok. No:4 Kartal 34876 İstanbul/Türkiye
Tel: +90 (216) 453 40 00

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