Pulse - Insurance First Notice of Loss Agent

Transforming Insurance Claims Processing with AI-Powered Digital Assistance

Business Challenge

  • Stressful Claim Filing
    Filing an insurance claim after an accident is often stressful for customers. They must recall details under pressure, provide documentation, arrange for towing, and secure a replacement vehicle.
  • Slow Traditional Processes
    Traditional claims centers can take a long time to collect all this information, creating further frustration.
  • Customer Support Gap
    The company needed a solution to guide customers through the process calmly, capture all necessary details, and arrange immediate support services.

Pulse in Action

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How Agentic AI Helped

  • AI Claims Assistant (Pulse)
    The company implemented Pulse, an AI-driven insurance claims assistant, to simplify and accelerate the claims journey.
  • Real-Time Support
    Pulse collects policy and incident details, generates a claim file instantly, arranges towing, recommends approved repair shops, and even confirms rental car coverage — all in real time.
  • Empathy + Efficiency
    By combining empathy with efficiency, Pulse ensures customers feel supported during stressful situations.

Results

  • End-to-End Automation
    Claims file creation, towing, repair shop coordination, and rental car booking handled in a single conversation.
  • Customer Empathy
    AI guides the customer step-by-step with reassurance, reducing stress in a difficult situation.
  • Operational Efficiency
    Automating routine claim setup tasks allows human agents to focus on complex cases.
  • Improved Customer Loyalty
    Immediate, supportive service strengthens trust and retention.

Why It Matters

This use case demonstrates how AI-powered claims assistance can transform the customer experience in insurance. By offering empathetic, real-time guidance and immediate logistical support, businesses can reduce processing times, improve operational efficiency, and build stronger, long-lasting relationships with policyholders.

Simplifying Complex Operations Through Automation-as-a-Service

  • “Working with Unite is always insightful and visionary. As one of the pioneers in the field, their innovative mindset keeps us progressing with every new product and technology always outcome-driven, fast, and accurate.”
    Mehmet Özbek
    Process Automation Technical Leader - Ford Otosan
  • "Thanks to their expertise and right product/technology selection, we have accomplished many projects that were once considered ‘impossible."
    Nilay Sarı
    Process Automation Services Product Owner - Ford Otosan

Unite powers transformation through AI, automation, and orchestration—where you only pay for results.

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London

Unite Information Technologies UK LTD
Second Floor, 3 Liverpool Gardens, Worthing, West Sussex, BN11 1TF London/UK
Tel: + 01903624664

Istanbul

Cumhuriyet Mah. Abdi İpekçi Cad. Mermer Sok. No:4 Kartal 34876 İstanbul/Türkiye
Tel: +90 (216) 453 40 00

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