Services
Outcome-Driven Automation
A Digital Workforce That Delivers Business Outcomes as a Service
The last generation of automation was about increasing efficiency: software helped people do their jobs faster. Today, we’re entering a new era — one where AI and automation don’t just assist the workforce… they become the workforce. In this new model, technology doesn’t just support outcomes — it delivers them.
At Unite, we call this shift Outcome-Driven Automation — and we’ve built an entire business around it.
The End of the Tool Era. The Rise of the Outcome Economy.
In the traditional Software-as-a-Service (SaaS) model, vendors provide access to platforms, but responsibility for value creation still rests with the customer. You buy the tool, train the team, build the process, integrate the systems, and hope for ROI.
We’ve turned that model on its head.
Unite delivers automation as a fully managed service, where we take responsibility for both the execution and the outcome. You don’t pay for access — you pay for results.
This model — Service-as-a-Software™ — represents a category-defining evolution in enterprise transformation. It's about moving away from tool ownership and toward business outcome consumption. It’s the difference between buying accounting software… and hiring an AI accountant who does the work for you.
Powered by Agentic AI. Built for Business Services.
What makes this shift possible is the rise of Agentic AI — automation that can not only follow instructions but interpret data, apply reasoning, adapt to context, and make intelligent decisions. Where traditional bots handled structured, repetitive tasks, Agentic AI agents can now perform complex service functions once reserved for skilled human workers.
Our digital workforce can now:
- Review and respond to customer emails
- Handle 80% of L1 service desk tickets
- Extract, interpret, and classify unstructured legal and financial documents
- Execute invoice-to-pay and customer onboarding workflows end-to-end
- Intervene in telecom provisioning and fraud detection processes
These are not isolated pilots. Unite currently runs over 600 processes across major industries like finance, healthcare, insurance, telecoms, retail, and the public sector — with full SLA governance, performance visibility, and exception management built in.
From Headcount to Outcomes
Just as software once replaced hardware, AI is now beginning to absorb the work of entire categories of highly skilled service roles — not by eliminating humans, but by creating a parallel digital workforce that can scale, specialize, and evolve.
The global opportunity is staggering:
- $2.3 trillion spent annually on enterprise IT and business process services
- Another $2.3 trillion in high-skill salaries across sales, HR, legal, and operations
- Tens of billions more spent annually on tools, licenses, and platforms customers struggle to integrate
Unite addresses this with a consumption-based, business service model — delivered as a product, performed by digital agents, governed by service-levels, and priced for outcomes.
Why Outcome-Driven Automation?
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No licenses. No infrastructure. No tool sprawl.
All services are delivered as part of the Unite platform — nothing for the client to build or manage. -
Faster time to value.
With prebuilt process libraries, ready-to-deploy agents, and industry-specific workflows, transformation can go live in weeks — not months. -
Outcome-aligned pricing.
You only pay for what gets done. We align cost directly to results, not usage tiers, seats, or abstract automation metrics. -
SLA-based service.
Every outcome is tracked, monitored, and backed by service-level guarantees, supported by our global 24/7 Centre of Excellence. -
Continuously improving.
The more your digital workforce runs, the smarter and more efficient it becomes — driven by data and enhanced over time.
The New BPO Digital, Scalable, and Always On
We’re not just offering a new kind of software.
We’re offering a new kind of BPO — one that doesn’t rely on headcount, offshore delivery centers, or long contracts, but instead on intelligent automation, rapid deployment, and scalable digital services.
Unite is the first to bring BPO-level outcome accountability into an on-demand, AI-powered delivery model. It’s the Service-as-a-Software™ approach — and it’s redefining what’s possible for enterprises who want results without complexity.
This Is the Future of Work — And It’s Already Working
Unite’s outcome-driven automation is already delivering measurable impact for leading enterprises across industries. Our clients aren't buying tools and hoping for ROI — they're buying outcomes with full control, full transparency, and zero technical burden.
This is automation that delivers. This is digital work, done. This is Unite.
Simplifying Complex Operations Through Automation-as-a-Service
Unite powers transformation through AI, automation, and orchestration—where you only pay for results.
Contact
London
Unite Information Technologies UK LTD
Second Floor, 3 Liverpool Gardens, Worthing, West Sussex, BN11 1TF London/UK
Tel: + 01903624664
Istanbul
Cumhuriyet Mah. Abdi İpekçi Cad. Mermer Sok. No:4 Kartal 34876 İstanbul/Türkiye
Tel: +90 (216) 453 40 00
