Manufacturing
Smart Invoice Process
Business Challenge
Low Satisfaction with RPA-Based System
The customer was not satisfied with the success and performance of the document digitization solution that was currently dependent on RPA robots. There were problems due to unused pages not being carried over to the following years and digitized documents not being correctly matched with the data.
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Language Support –
In particular, invoices sent by suppliers and issued in different languages such as Chinese, German and Polish could not be digitized successfully. -
Robot Dependent Work –
The processes of interpreting the data in the digitized documents and running the business rules were based on the decisions of the robots. This structure was inflexible, prone to errors and caused loss of time. -
Supplier Invoice Variations –
Since each supplier sent invoices in different formats, it was quite difficult to determine and interpret a common structure.
- High Operational Load
These manual verifications created a significant workload for insurance personnel, increasing the potential for human error and causing frequent delays in accident insurance processing. - Employee Satisfaction
Long turnaround times for approval or denial negatively impact employee morale and confidence in the reimbursement process, while also increasing compliance risks for the organization.
Manufacturing / Smart Invoice Process
Agentic AI - Smart Invoice Process
API Integration
Requests are sent to GDX Services
Customer's existing RPA processes trigger AI-powered GDX services via API. End-to-end automated solution. Fast response time (2-3 seconds).
Document Submission and Operations
| GDX
Upload Document, GetStatus, GetResult
UploadDocument: Submits documents to the AI system for processing. GetStatus: Returns the current status of the submitted document. GetResult: Retrieve extraction results after document is processed or manually validated.
Document Understanding Process
| GDX
Extracts Required Fields from attachments Like Amount, Date
SendHumanValidation: Sends the document to a human validator based on business rules; validation messages can be attached. DeleteDocument: Deletes all data related to the submitted document.
MultiPage & MultiInvoice
Supports various multi-page, multi-invoice documents and extracts data accurately
MultiPage & MultiInvoice Support: Handles various multi-page, multi-invoice documents and extracts data accurately from complex document structures.
Multilingual & Handwriting
Recognizes various languages like Chinese, Japanese, German, English and handwritten text
Multilingual & Handwriting Recognition: Supports various languages like Chinese, Japanese, German, English and handwritten text. Fully AI-driven classification and data extraction process.
Data Logging and Monitoring
Extracted data is stored in a database and key fields
Extracted data is stored in a database and key fields. This data can be retrieved for reporting when needed. Monitored daily via ServiceNow dashboards or custom reporting tools.
How Agentic AI Helped
- Custom Invoice Model Integration
Unite GDX’s invoice model was customized to customer needs and integrated with Agentic AI support. - API-Based Access
The customized model was made available to the customer via API service for seamless integration. - Robot-Free Architecture
This new model, which is not dependent on RPA robots, provided high success rates in very short periods of time. - Automated Document Processing
96% of the documents were successfully processed without any human intervention or quality control. - AI-Driven Satisfaction Recovery
With Unite GDX and Agentic AI-supported technology, customer dissatisfaction was largely eliminated.
Results
- Multi-Supplier Format Digitization
Successfully digitized invoice formats from multiple suppliers with Agentic AI support. - Multilingual Invoice Interpretation
Supplier names, PO numbers, and shipment info from invoices in Chinese, German, and Polish were accurately digitized. - High Volume Throughput
Many more documents were successfully processed in a very short time. - Minimal Human Intervention
Human control and intervention were significantly minimized. - Partial & Multi-Invoice Handling
Incomplete invoices and multi-invoice documents were successfully detected and processed with near-perfect accuracy. - Email Body Invoice Recognition
Invoice data written in the body of emails was correctly identified with 96% accuracy. - Reduced Processing Time
Average processing time dropped from 4 minutes to 10 seconds. - 12,000+ Hours Automated
Over 12,000 hours of automation achieved, increasing overall workforce efficiency.
Simplifying Complex Operations Through Automation-as-a-Service
Unite powers transformation through AI, automation, and orchestration—where you only pay for results.
Contact
London
Unite Information Technologies UK LTD
Second Floor, 3 Liverpool Gardens, Worthing, West Sussex, BN11 1TF London/UK
Tel: + 01903624664
Istanbul
Cumhuriyet Mah. Abdi İpekçi Cad. Mermer Sok. No:4 Kartal 34876 İstanbul/Türkiye
Tel: +90 (216) 453 40 00
